1. Introduction
SarvaOS Private Limited, a company incorporated in India under the Companies Act, 2013 (CIN: U62011PN2026PTC256333), with its registered office at 222/1 Raheja Woods, Kalyani Nagar, Yerwada, Pune City, Pune – 411006, Maharashtra, India (“sarvaFeed,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit sarvafeed.com, sign up for our waitlist, evaluate or use our product (sarvaFeed), or otherwise interact with us. By using our website or services, you consent to the collection, use, transfer, storage, and disclosure of information as described in this Policy. Capitalized terms not defined here have the meaning given to them in our Terms of Service.
2. Information We Collect
We collect the following categories of information:
- Information you provide directly: name, email address, company, role, password, billing details, and any other information you submit through a form, waitlist signup, support request, or product onboarding flow.
- Content you submit to the services: customer feedback, feature requests, roadmap items, changelog entries, screenshots, attachments, comments, and other content you or your teammates create inside sarvaFeed.
- Usage data: pages visited, features used, time of access, referring URLs, device type, browser, operating system, IP address, and approximate location derived from IP.
- Cookies and similar technologies: identifiers and preferences set on your device, as described in Section 4.
- Information from third parties: data from SSO providers, payment processors, integration partners, and analytics tools you authorize.
Providing some of this information is required to deliver the services. If you choose not to provide it, we may be unable to create your account, process payments, or respond to your request.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, maintain, and improve the sarvaFeed product and website.
- Create and manage your account, including authentication and access control.
- Process payments, send invoices, and manage subscriptions.
- Provide customer support and respond to questions, requests, and complaints.
- Access individual accounts only as necessary to diagnose technical issues or investigate suspected violations of our Terms of Service or this Policy.
- Send transactional messages (service announcements, security alerts, billing notices) and, with your consent where required, marketing communications.
- Analyze usage trends and product performance to identify and prioritize improvements.
- Detect, investigate, and prevent fraud, abuse, security incidents, and other harmful activity.
- Comply with legal obligations and enforce our agreements.
4. Cookies & Tracking Technologies
We use cookies and similar technologies (pixels, local storage, SDKs) to operate the website, remember preferences, secure sessions, and understand how the services are used. The categories of cookies we use are:
- Strictly necessary cookies: required for core site features such as authentication, session management, and security. These cannot be disabled.
- Preference cookies: store choices such as language and theme. These persist for up to 13 months.
- Analytics cookies: help us understand aggregate usage. We may use tools such as Google Analytics or privacy-friendly equivalents.
Most browsers let you refuse or delete cookies through their settings. Disabling cookies may affect parts of the service.
5. Third-Party Links & Services
The sarvaFeed website and product may contain links to, or integrations with, third-party services (for example, identity providers, payment processors, issue trackers, or chat tools). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before sharing information with them.
6. Disclosures & Sharing
We do not sell, rent, or lease personal information. We share information only as described below:
- Service providers and subprocessors: vendors who help us host, operate, secure, and support the services (cloud hosting, email delivery, analytics, payment processing, customer support tooling). These vendors are bound by contractual confidentiality and data protection obligations.
- Business transfers: if sarvaFeed is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your information.
- Legal and safety: we may disclose information to comply with applicable law, regulation, legal process, or a binding government request, or to protect the rights, property, and safety of sarvaFeed, our users, or the public.
- With your consent: in any other case where you direct us to share your information.
7. Information for EU & UK Residents
7.1 Legal Basis for Processing
If you are located in the European Economic Area or the United Kingdom, we process your personal information on one or more of the following legal bases: your consent; performance of a contract with you; compliance with our legal obligations; or our legitimate interests, provided those interests are not overridden by your rights.
7.2 Cross-Border Transfers
We operate globally. Personal information may be transferred to, and processed in, countries outside the EEA and the UK, including the United States and India, where data protection laws may differ from your home jurisdiction. Where required, we rely on Standard Contractual Clauses approved by the European Commission and the UK Information Commissioner's Office to safeguard such transfers.
7.3 Your Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you.
- Rectify inaccurate or incomplete personal information.
- Erase your personal information (the “right to be forgotten”).
- Restrict or object to certain processing activities.
- Port your personal information to another service.
- Withdraw consent at any time where processing is based on consent.
- Lodge a complaint with your local data protection authority. UK residents may contact the Information Commissioner's Office at www.ico.org.uk.
To exercise any of these rights, contact us at privacy@sarvafeed.com. We may need to verify your identity before responding.
8. Data Retention
We retain personal information for as long as your account remains active, as needed to provide the services, and as required to comply with our legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we permanently remove or anonymize associated personal information within 30 days, except where retention is required by law.
9. Security
We implement technical and organizational measures designed to protect your information, including encryption in transit (TLS 1.3) and at rest (AES-256), strict access controls, audit logging, and continuous monitoring. For full details, see our Security page. No method of transmission or storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for promptly notifying us at security@sarvafeed.com if you suspect any unauthorized access.
10. Your Rights
You may access, correct, update, or delete the personal information associated with your account at any time through your account settings, or by contacting privacy@sarvafeed.com. You may also opt out of marketing communications using the unsubscribe link in any such message. We will continue to send transactional or service-related messages where necessary.
11. Children's Privacy
Our services are not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can delete it.
12. Limitation of Liability
To the maximum extent permitted by law, sarvaFeed shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including damages for loss of profits, goodwill, use, data, or other intangible losses arising out of or in connection with this Policy or your use of the services.
13. Governing Law & Disputes
This Policy is governed by and construed in accordance with the laws of India, without regard to its conflict-of-laws principles, and the courts at Pune, Maharashtra, India shall have exclusive jurisdiction over any dispute arising out of or in connection with it. The parties will attempt in good faith to resolve any dispute arising out of this Policy before pursuing formal proceedings. Nothing in this section prevents either party from seeking interim or injunctive relief in a court of competent jurisdiction.
14. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. If the changes are material, we will provide additional notice (for example, by email or an in-product notification) before they take effect. Your continued use of the services after the effective date constitutes acceptance of the revised Policy.
15. Contact Us
If you have any questions, concerns, or requests regarding this Policy or your personal information, please contact us at privacy@sarvafeed.com. For security-related issues, contact security@sarvafeed.com. You may also write to us at: SarvaOS Private Limited, 222/1 Raheja Woods, Kalyani Nagar, Yerwada, Pune City, Pune – 411006, Maharashtra, India.